Contact Us
We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.
If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:
Contact us by phone, mail, or email.
- Phone
1-833-433-3767 (TTY 711),
Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
- Fax
1-833-433-2329
- Email
You can contact us by using our secure contact form.
- Mail
AmeriHealth Caritas VIP Care (HMO-SNP)
Member Services
P.O. Box 7108
London, KY 40742-7108
If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:
An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-800-803-8931 (TTY 711):
- October 1 – March 31: 8 a.m. – 8 p.m., seven days a week
- April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday
If you are a broker:
Call C.C.C. Broker Support at 1-855-241-3647.
If you are a provider:
Contact us by phone or email.
- Phone
Call Provider Services at 1-833-433-2177, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
- Email
You can contact us by using our secure form.
Recursos en Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-433-3767 (TTY 711).
Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth Caritas VIP Care (HMO-SNP).
If you are an AmeriHealth Caritas VIP Care Choice (HMO-SNP) member:
Contact us by phone, mail, or email.
- Phone
1-833-467-3302 (TTY 711),
Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
- Fax
1-888-812-1696
- Email
You can contact us by using our secure contact form.
- Mail
AmeriHealth Caritas VIP Care Choice (HMO-SNP)
Member Services
P.O. Box 7108
London, KY 40742-7108
If you are not an AmeriHealth Caritas VIP Care Choice (HMO-SNP) member:
An AmeriHealth Caritas VIP Care Choice (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-800-447-2739 (TTY 711):
- October 1 – March 31: 8 a.m. – 8 p.m., seven days a week
- April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday
If you are a broker:
Call C.C.C. Broker Support at 1-855-241-3647.
If you are a provider:
Contact us by phone or email:
- Phone
Call Provider Services at 1-833-330-2577, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
- Email
You can contact us by using our secure form.
Recursos en Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-467-3302 (TTY 711).
Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth Caritas VIP Care Choice (HMO-SNP).
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