Our Dedication to Quality Improvement

As a member, your health is our first priority. That's why we have a Quality Assessment Performance Improvement (QAPI) program. The QAPI program looks for ways to make our services better. That can make it easier for you to stay healthy.

QAPI program features

The QAPI program works to improve the quality of your health care. It gives us a structure and guidelines for medical clinical care, behavioral clinical care, and other member services.

The program also helps our members improve their health and wellness by:

• Developing programs for members with special needs.
• Offering programs that help members manage their health.
• Arranging home visits and wellness events.
• Making health education available to members.
• Planning events to help you get care, find resources and learn better ways to take care of you.

Our goal is to make sure health care and services our members receive are:

• High quality
• Safe
• Appropriate
• Efficient
• Effective

We review our QAPI program each year to see how we are doing. This review includes suggestions for improvement, as well as goals for the next year.

Our mission is to help people get care, stay well, and build healthy communities by creating programs to serve our members who have special health care needs.

Call Member Services at 1-866-562-4433 (TTY 711), Monday through Friday, 8 a.m. to 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. to 8 p.m., from October 1 to March 31.