We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

• Phone
  1-833-535-3767 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Fax
  1-833-329-1535.
• Email
  You can contact us by using our secure contact form.
• Mail
  AmeriHealth Caritas VIP Care (HMO-SNP)
  Member Services
  P.O. Box 7151 London, KY 40742-7151

If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:

• An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-800-858-1487 (TTY 711).
  • October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
  • April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-833-350-3477, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Email:
  You can contact us by using our secure form.

Si w pale kreyòl ayisyen, gen sèvis ki gratis ki disponib pou ede w nan lang pa w. Si w rete nan konte Miami-Dade, rele nan 1-833-535-3767 (TTY 711). Si w rete nan konte Palm Beach, Broward, Lake, Martin, Orange, Osceola oswa Seminole, rele nan 1-833-467-3502 (TTY 711). Nou disponib soti 1ye oktòb rive 31 mas, ant 8 è nan maten ak 8 è nan aswè, sèt jou sou sèt, epi soti 1ye avril rive 30 septanm, ant 8 è nan maten ak 8 è nan aswè, lendi pou vandredi. Apèl la gratis.

Si usted habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Si vive en el condado de Miami-Dade, llame al 1-833-535-3767 (TTY 711). Si vive en los condados de Palm Beach, Broward, Lake, Martin, Orange, Osceola y Seminole, llame al 1-833-467-3502 (TTY 711). Nuestro horario de atención del 1.º de octubre al 31 de marzo es de 8 a.m. a 8 p.m., los 7 días de la semana y del 1.º de abril al 30 de septiembre de 8 a.m. a 8 p.m., de lunes a viernes. La llamada es gratuita.