AmeriHealth Caritas VIP Care has integrated care management programs for members who have special health care needs, behavioral health conditions, and chronic conditions such as diabetes, asthma, or high blood pressure. In this program, you will work with your Care Manager, who will help you get the services and information you need to improve your health.

What can the Complex Care Management program do for me?

• Understand and manage your chronic health conditions.
• Identify your medical and non-medical needs.
• Understand your medications.
• Set goals to improve your health.
• Find the right doctors and specialists to manage your care.
• Connect to available resources in your community.

In this program, you will work with a Care Manager who will help you get the services and information you need to improve your health.

Join the Complex Care Management program today.

1. Log in to the member portal and go to Enroll in a Special Program through participation in care management
2. Call Member Services and choose one of the phone numbers based on where you live.
3. Your PCP (primary care practitioner), specialist, or other health care provider may also talk to you about becoming a part of the program. He or she can call us to have you participate in care management and join one of these programs.
4. We may see from your health history that you might benefit from the program. We will send you information in the mail about what to do to enroll in the program.

Questions?

If you are a part of but no longer want to be in the Complex Care Management program, you can use any of the methods below to let us know:

You can call Member Services and choose one of the phone numbers based on where you live.

You can call your Care Coordinator at the phone number you were provided.

You can write to:

Care Management Program
AmeriHealth Caritas VIP Care Florida
P.O. Box 7151
London, Kentucky 40742

Leaving a program will not change your benefits. It will also not change the way AmeriHealth Caritas VIP Care, the Florida Agency for Health Care Administration (AHCA), or the Centers for Medicare & Medicaid  Services (CMS) treats you.