Our Dedication to Quality Improvement
As a member, your health is our first priority. That's why we have a Quality Assessment Performance Improvement (QAPI) program. The QAPI program looks for ways to make our services better. That can make it easier for you to stay healthy.
Our Member Advisory Council is one of the most important ways we hear from our members on topics, such as the following:
- What are we doing well?
- What could we do better?
- How might we add even more value to your plan’s benefits and services?
It gives members like you a chance to share feedback with us. It’s also a great opportunity to learn about the benefits and services available through your plan and connect with other plan members.
For each council meeting you attend, we’ll reward you by adding a $25 reward on your &More Card.*
The council meets for one hour every 3 months and takes place online, so you can join them from the comfort of home. You can use a phone, computer, or tablet.
Are you ready to join? Do you need more information or have questions? Please call Member Services at 1-844-964-4433 (TTY 711).
8 a.m. - 8 p.m., seven days a week. After hours, on weekends, and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
Join our Member Advisory Council Meeting on the second Wednesday of the first month in the quarter at 10 am.
| Meeting ID | Date | Meeting Passcode | Meeting Link |
|---|---|---|---|
| 987 8099 3871 | Q3: July 15, 2026 Q4: October 14, 2026 | 788439 | Zoom Link |
Or join by phone: 1-646-876-9923
*The &More Benefits Prepaid Mastercard® is issued by Avidia Bank, pursuant to a license from Mastercard, Incorporated. Use of this card is subject to the terms and conditions of the Cardholder Agreement. The &More Card cannot be used to purchase alcohol, tobacco, lottery tickets, or firearms.
QAPI program features
The QAPI program works to improve the quality of your health care. It gives us a structure and guidelines for medical clinical care, behavioral clinical care, and other member services.
The program also helps our members improve their health and wellness by:
- Developing programs for members with special needs.
- Offering programs that help members manage their health.
- Arranging home visits and wellness events.
- Making health education available to members.
- Planning events to help you get care, find resources and learn better ways to take care of you.
Our goal is to make sure health care and services our members receive are:
- High quality
- Safe
- Appropriate
- Efficient
- Effective
We review our QAPI program each year to see how we are doing. This review includes suggestions for improvement, as well as goals for the next year.
Our mission is to help people get care, stay well, and build healthy communities by creating programs to serve our members who have special health care needs.
Call Member Services at 1-844-964-4433 (TTY 711) 8 a.m. to 8 p.m., seven days a week. After hours, on weekends, and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
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