Are you a new AmeriHealth Caritas VIP Care (HMO D-SNP) provider, or do you need a quick refresher about how to work with our plan? Learn more about the AmeriHealth Caritas VIP Care highly integrated dual-eligible special needs plan (HIDE-SNP) and MI Coordinated Health (MICH) by using our training modules on the topics below. You can review them online or download a PDF version of each module to print and review at your own pace:

• Appointment access standards (PDF)
• Claims guide (PDF)
• Critical incident types for Michigan (PDF) and how to identify them in the home
• Disability competency (PDF)
• D-SNP benefits guide (PDF)
• Elder abuse and neglect (PDF)
• Eligibility guide (PDF)
• Integrated and unified member grievances and appeals (PDF)
• Long-term services and supports benefits (PDF)
• Medicare Advantage risk adjustment (PDF)
• Medicare Advantage Stars Program (PDF)
• Model of Care guide (PDF)
• Person-centered planning and self-direction (PDF)
• Prior authorization/organization determination (PDF)
• Provider resources guide (PDF)
• Quality Program guide (PDF)